Logipharma 2017 (past event)

25 - 27 April, 2017

Montreux Music & Convention Centre

44 (0) 20 7368 9854

Day one - Tuesday 25 April 2017

8:00 am - 8:50 am Registration & Welcome Coffee

8:50 am - 9:00 am Chairperson's Opening Address

Val Petursson, Managing Director International Logistics at TEVA

Val Petursson

Managing Director International Logistics
TEVA

  • To what extent is digitalisation currently used in the supply chain?
  • Where should you prioritise investment in digitalisation – senior-level management or operational staff?
  • How can you ensure the security of data?
  • What are the regulatory restrictions around digitalisation and how can they be best addressed?
Clemens Twardy, Head of Logistics at Boehringer Ingelheim

Clemens Twardy

Head of Logistics
Boehringer Ingelheim

Kristian Kinscher, Associate Partner at McKinsey

Kristian Kinscher

Associate Partner
McKinsey

Sven Jacobs, Head of Global TechOps Sourcing, Indirect Materials and Services at Novartis

Sven Jacobs

Head of Global TechOps Sourcing, Indirect Materials and Services
Novartis

John Straw, Senior Advisor at McKinsey & Author of iDisrupted

John Straw

Senior Advisor
McKinsey & Author of iDisrupted

Martin Schoeller

Vice President, Patient Supply
LEO Pharma

  • Will regulatory complexity hinder the adaptation of digital technologies – and how can this be overcome?

  • To what extent can wearables technology be used to collect patient data and feed back information throughout the supply chain?

  • How are apps being used by patients, what’s being explored in R&D and how can this translate to the supply chain?

  • How can the information gathered from smart packaging and smart pills be collected and fed back throughout the supply chain?

  • What are the main case-examples of smart packaging and smart pills?

  • How are electronic patient leaflets currently being used and how can they add value to the customer?

Dieter Wegmann, Supply Chain mgmt region WE & CEMAI at Roche

Dieter Wegmann

Supply Chain mgmt region WE & CEMAI
Roche

Anne Marie de Jonge Schuermans, Vice President Global Supply Chain Ops & Strategic Partnerships at Biogen

Anne Marie de Jonge Schuermans

Vice President Global Supply Chain Ops & Strategic Partnerships
Biogen

Peter Behner, Partner at Strategy & PwC Germany

Peter Behner

Partner
Strategy & PwC Germany

Ish Ahamed

Head of Supply Chain Centre of Excellence
AstraZeneca

  • What will Industry 4.0 and the Internet of Things mean for the supply chain?

  • To what extent will a leaner and more flexible production line translate to flexibility in the supply chain and help to manage volatility in in demand?

  • What will be the impact of Industry 4.0 on successfully meeting track and trace requirements?

  • What will be the effect of Industry 4.0 on control mechanisms?

  • What are the current trends with the Internet of Things – what’s likely to happen short term, mid term and long term?

  • To what extent could the Internet of Things automate decision vs. empower people to make decisions?

  • How can connectivity with the patient through electronic leaflets and the Internet of Things impact the supply chain?

  • How can we approach the future – how will manufacturing and IoT converge?

Pablo Gonzalez, Head of Strategy and Digital, Biopharma, Global Manufacturing & Supply at Merck

Pablo Gonzalez

Head of Strategy and Digital, Biopharma, Global Manufacturing & Supply
Merck

Stefano Cortiglioni, General Manager & Member of Board of Directors at Toyota

Stefano Cortiglioni

General Manager & Member of Board of Directors
Toyota

Shaun West, Lecturer Business Engineering at Lucerne University of Applied Sciences and Arts.

Shaun West

Lecturer Business Engineering
Lucerne University of Applied Sciences and Arts.

Christian Haupt

Head of Business Excellence, Engineered Fasteners & Components
ZF-TRW

Morning networking break

11:00 am - 11:40 pm Morning Networking Break

Masterclass

11:00 am - 11:40 pm Future pharmaceutical market trends: How data visibility could meet your supply chain needs
Johan Helmrich, Head of Pharma Sales at Envirotainer

Johan Helmrich

Head of Pharma Sales
Envirotainer

Masterclass

11:00 am - 11:40 pm The Future of Supply Chain Planning - leveraging opportunities from integration and digitalization
Kristian Kinscher, Associate Partner at McKinsey

Kristian Kinscher

Associate Partner
McKinsey

Group 6

TRACK A: Rethinking Supply Chain Strategy

11:40 pm - 11:50 pm Chairperson's Opening Address
Markus Hayek, Managing Director at Accenture Strategy

Markus Hayek

Managing Director
Accenture Strategy

TRACK B: Reimagining End-to-End Planning

11:40 pm - 11:50 pm Chairman's Opening Address

TRACK C: Mastering Global Temperature Control

11:40 pm - 11:50 pm Chairperson's Opening Address
Luiz Barberini, Operations Manager - External Manufacturing Latin America Head at Bayer

Luiz Barberini

Operations Manager - External Manufacturing Latin America Head
Bayer

TRACK D: Navigating Global Serialisation

11:40 pm - 11:50 pm Chairperson's Opening Address
Jean-Marie Aulnette, Vice President of EMEA at Tracelink

Jean-Marie Aulnette

Vice President of EMEA
Tracelink

TRACK E: Synergy Workshops

11:40 pm - 11:50 pm COLLABORATION WORKSHOP How to achieve end-to-end collaboration - Pharma, 3PLs, CMOs, Wholesalers and Distributors: Warehouses and transportation
Vitalba Pacciana, Head of Global Logistics Quality at Roche

Vitalba Pacciana

Head of Global Logistics Quality
Roche

Manfred Bruch, Head of Partner Collaborations, Global Tech Ops, Supply Chain at F. Hoffmann-La Roche

Manfred Bruch

Head of Partner Collaborations, Global Tech Ops, Supply Chain
F. Hoffmann-La Roche

Group 7

TRACK A: Rethinking Supply Chain Strategy

11:50 pm - 12:10 pm OUR STORY How can you optimise your supply chain strategy, supplier and technology decisions to meet the needs of increasing biosimilars, personalized medicine and specialty products?
Michel David, Head Strategy Development and Deployment, Pharma Global Technical Operation at Roche

Michel David

Head Strategy Development and Deployment, Pharma Global Technical Operation
Roche

TRACK B: Reimagining End-to-End Planning

11:50 pm - 12:10 pm OUR STORY How to use a big data tool to measure the end-to-end time in the chain
Cécilia Moyano, Senior Supply Chain Manager, APICS CSCP, PMP at Ferring

Cécilia Moyano

Senior Supply Chain Manager, APICS CSCP, PMP
Ferring

TRACK C: Mastering Global Temperature Control

11:50 pm - 12:10 pm OUR STORY How to understand and meet global temperature control regulations and work closely with local suppliers to develop a globally integrated temperature control strategy
Clemens Twardy, Head of Logistics at Boehringer Ingelheim

Clemens Twardy

Head of Logistics
Boehringer Ingelheim

TRACK D: Navigating Global Serialisation

11:50 pm - 12:10 pm CASE STUDY INTERACTIVE What are the latest updates on the Falsified Medicines Directive and where should pharma focus investment now to ensure full compliance by February 2019?
Jyrki Syväri, Supply Chain Integrity Corporate Director at Boehringer Ingelheim

Jyrki Syväri

Supply Chain Integrity Corporate Director
Boehringer Ingelheim

TRACK E: Synergy Workshops

11:50 pm - 12:10 pm Session Continues

Group 8

TRACK A: Rethinking Supply Chain Strategy

12:10 pm - 12:30 pm OUR M&A STORY: How can you create a supply chain strategy that integrates your suppliers and systems as quickly as possible to mitigate risk?
Brandon Turk, Director, Supply Chain at Actavis

Brandon Turk

Director, Supply Chain
Actavis

TRACK B: Reimagining End-to-End Planning

12:10 pm - 12:30 pm ALL STAR PANEL What can you learn from the to implement your optimised IBP and end-to-end supply chain processes?
Jan Steuber, Associate Director, Global Demand Consolidation and Demand Planning Lead EM at BMS

Jan Steuber

Associate Director, Global Demand Consolidation and Demand Planning Lead EM
BMS

Stefano Ragni, Supply Chain Planning Global Process Lead (CCC) at GSK

Stefano Ragni

Supply Chain Planning Global Process Lead (CCC)
GSK

Peter Lundholm, Senior Supply Chain and Logistics Director at Pfizer

Peter Lundholm

Senior Supply Chain and Logistics Director
Pfizer

TRACK C: Mastering Global Temperature Control

12:10 pm - 12:30 pm REGULATORS’ TOWNHALL Q&A PANEL Where are the main challenges in achieving GDP guidelines compliance since January 2016, and where can pharma focus investment to overcome them?
Stephen Mitchell, Compliance and Quality Manager, Global Logistics at GSK

Stephen Mitchell

Compliance and Quality Manager, Global Logistics
GSK

Riekert Bruinink

Senior GMP/GDP Inspector
#dutch Healthcare Inspectorate

TRACK D: Navigating Global Serialisation

12:10 pm - 12:30 pm Case Study Interactive Continued

TRACK E: Synergy Workshops

12:10 pm - 12:30 pm COLLABORATION WORKSHOP (continued)
Session Continued

Group 9

TRACK A: Rethinking Supply Chain Strategy

12:30 pm - 12:50 pm How robotics process automation and artificial intelligence will influence white-collar supply chain jobs
Markus Hayek, Managing Director at Accenture Strategy

Markus Hayek

Managing Director
Accenture Strategy

TRACK B: Reimagining End-to-End Planning

12:30 pm - 12:50 pm Session continues
Session Continues

TRACK C: Mastering Global Temperature Control

12:30 pm - 12:50 pm Session continues
Session Continues

TRACK D: Navigating Global Serialisation

12:30 pm - 12:50 pm How to understand your responsibilities for uploading your serialisation data to the European centralized hub and ensure compliance with the European Falsified Medicines Directive
Martin Fitzgerald, Deputy Director General at GIRP

Martin Fitzgerald

Deputy Director General
GIRP

TRACK E: Synergy Workshops

12:30 pm - 12:50 pm Workshop Continued

Networking Lunch

12:50 pm - 2:00 pm Networking Lunch

Masterclass

12:50 pm - 2:00 pm Smart packaging – a key enabler for a patient-centric supply chain


Markus Hayek, Managing Director at Accenture Strategy

Markus Hayek

Managing Director
Accenture Strategy

Ann L. Merchant, President at Schreiner MediPharm

Ann L. Merchant

President
Schreiner MediPharm

Masterclass

12:50 pm - 2:00 pm How to develop your post pharma serialization journey: Delivering value through end-to-end traceability - risk management, product tracking and overall supply chain visibility
Robert Nientker, Industry and Solution Strategy Director, Life Sciences at GT Nexus

Robert Nientker

Industry and Solution Strategy Director, Life Sciences
GT Nexus

Group 11

TRACK A: Rethinking Supply Chain Strategy

2:00 pm - 2:20 pm How to master trade compliance, tax and customs in order to optimise your distribution network design
Nick Boland, Director of Solutions Consulting - EMEA at Amber Road

Nick Boland

Director of Solutions Consulting - EMEA
Amber Road

TRACK B: Reimagining End-to-End Planning

2:00 pm - 2:20 pm How can you use IBP as a key enabler for demand driven strategic and tactical end-to-end planning to meet the needs of your customer
Patrick Wolf, Partner at Camelot Management Consultants AG

Patrick Wolf

Partner
Camelot Management Consultants AG

TRACK C: Mastering Global Temperature Control

2:00 pm - 2:20 pm Bayer case study: How can you develop your relationship and use effective governance models with your suppliers to ensure reliable end-to-end compliance
Luiz Barberini, Operations Manager - External Manufacturing Latin America Head at Bayer

Luiz Barberini

Operations Manager - External Manufacturing Latin America Head
Bayer

TRACK D: Navigating Global Serialisation

2:00 pm - 2:20 pm Serialisation: How to implement a global partner strategy for local success
Alexander Schäfer, Business Development Manager at Sharp Packaging Solutions

Alexander Schäfer

Business Development Manager
Sharp Packaging Solutions

TRACK E: Synergy Workshops

2:00 pm - 2:20 pm Benchmarking transportation and warehousing - sourcing and cost
Jerome Chalvignac, Director Global Distribution Procurement at Johnson & Johnson

Jerome Chalvignac

Director Global Distribution Procurement
Johnson & Johnson

Denis Yakushin, Regional Category Manager W&D at Novartis

Denis Yakushin

Regional Category Manager W&D
Novartis

Group 12

TRACK A: Rethinking Supply Chain Strategy

2:20 pm - 2:40 pm CASE STUDY INTERACTIVE: Product divestment and in-licensing: How can you integrate alternative suppliers and processes within your existing strategy?
  • How can you best manage and account for the scale-up and tech transfer process?

  • How can you analyse the product that’s coming in and best adapt your current supply chain?

  • How can you best integrate two different teams?

  • How can you decide who is responsible for each regulatory requirements?

  • How can you best communicate with your respective commercial teams?

  • What are the main lessons learned?

Markus Hasselblatt, Technical Product Leader at Roche

Markus Hasselblatt

Technical Product Leader
Roche

Manfred Bruch, Head of Partner Collaborations, Global Tech Ops, Supply Chain at F. Hoffmann-La Roche

Manfred Bruch

Head of Partner Collaborations, Global Tech Ops, Supply Chain
F. Hoffmann-La Roche

TRACK B: Reimagining End-to-End Planning

2:20 pm - 2:40 pm Accelerate your digital transformation: How AI and cloud technology can dramatically improve demand forecasting, inventory planning and E2E visibility
  • How can machine learning dramatically improve demand forecasting, inventory planning and other processes?

  • How are companies currently using the cloud to gain true E2E visibility and become demand-driven?

  • How are companies evolving from automation to autonomy across the supply chain?

Allen Jacques, VP, Pharma Supply Chain at FusionOps

Allen Jacques

VP, Pharma Supply Chain
FusionOps

Bharath Sundararaman, Global Leader, Supply Chain Visibility & Analytics at Merck KGaA

Bharath Sundararaman

Global Leader, Supply Chain Visibility & Analytics
Merck KGaA

TRACK C: Mastering Global Temperature Control

2:20 pm - 2:40 pm ALL STAR PANEL Airfreight: How can you work with airlines, airports and suppliers to take advantage of the speed and convenience of airfreight, whilst remaining compliant with global temperature control requirements?
Clemens Twardy, Head of Logistics at Boehringer Ingelheim

Clemens Twardy

Head of Logistics
Boehringer Ingelheim

Stephen Mitchell, Compliance and Quality Manager, Global Logistics at GSK

Stephen Mitchell

Compliance and Quality Manager, Global Logistics
GSK

Val Petursson, Managing Director International Logistics at TEVA

Val Petursson

Managing Director International Logistics
TEVA

Gian Carlo Alessi, Head of Cargo Department at EuroAirport

Gian Carlo Alessi

Head of Cargo Department
EuroAirport

TRACK D: Navigating Global Serialisation

2:20 pm - 2:40 pm INNOVATION SPOTLIGHT Reviewing the latest serialisation, track and trace and tamper-evident packaging solutions

How to use serialisation data to optimise your key supply chain business decisions: Data analytics and visualisation - Scott Pugh, Solution Architect, Verify Brand

Ensuring product safety with novel anti-tampering solutions for clear, irreversible first-opening indication and innovative security features - Ann L. Merchant, President, Schreiner MediPharm

How to understand and apply the IoT (Internet of Things) in your product shipments - Sameer Agrawal, VP Supply Chain Solutions, Honeywell

Larry Cheng, Global Sales Director, Transportation and Logistics, Intel

Ann L. Merchant, President at Schreiner MediPharm

Ann L. Merchant

President
Schreiner MediPharm

Scott Pugh, Solution Architect at Verify Brand

Scott Pugh

Solution Architect
Verify Brand

Sameer Agrawal

VP Supply Chain Solutions
Honeywell

Larry Cheng

Global Sales Director, Transportation and Logistics
Intel

TRACK E: Synergy Workshops

2:20 pm - 2:40 pm Workshop Continued

Group 13

TRACK A: Rethinking Supply Chain Strategy

2:40 pm - 3:00 pm Session Continued

TRACK B: Reimagining End-to-End Planning

2:40 pm - 3:00 pm How to use better data to keep in-sync with your end-to-end supply chain: Ensure you optimise your supply chain decisions
Patrick Lemoine, VP Customer Solutions EMEA at E2open

Patrick Lemoine

VP Customer Solutions EMEA
E2open

TRACK C: Mastering Global Temperature Control

2:40 pm - 3:00 pm Session Continued

TRACK D: Navigating Global Serialisation

2:40 pm - 3:00 pm Session Continued

TRACK E: Synergy Workshops

2:40 pm - 3:00 pm Session Continued

Group 14

TRACK A: Rethinking Supply Chain Strategy

3:00 pm - 3:20 pm DRILL DOWN ROUND TABLES How to make the right choices on your supply chain strategy: What went well and how did you overcome challenges?

How can you make your supply chain strategy operational?

Kristel Tacken, Director Global Supply Chain Merck Animal Health

How to design your supply chain strategy with increasing biosimilars and speciality prodcuts

Michel David, Program Leader, Packaging Strategy, Product & Supply Chain Management, Roche

Michel David, Head Strategy Development and Deployment, Pharma Global Technical Operation at Roche

Michel David

Head Strategy Development and Deployment, Pharma Global Technical Operation
Roche

Kristel Tacken

Director Global Supply Chain
Merck Animal Health

TRACK B: Reimagining End-to-End Planning

3:00 pm - 3:20 pm DRILL DOWN ROUND TABLES What are the best processes and tools in end-to-end planning?

How to plan your E2E supply chain in one day using advancements in data availability, analytics and AI – Loek Lemmens, Managing Partner, EyeOn Bram Bongaerts, Senior Consultant and Lead Pharma, EyeOn

Integrated Business Planning - Koen Jaspers, Partner, Bluecrux

Change management and transformation - Peter Lundholm, Senior Supply Chain and Logistics Director, Pfizer

Peter Lundholm, Senior Supply Chain and Logistics Director at Pfizer

Peter Lundholm

Senior Supply Chain and Logistics Director
Pfizer

Loek Lemmens, Managing Partner at EyeOn

Loek Lemmens

Managing Partner
EyeOn

Bram Bongaerts, Senior Consultant at EyeOn

Bram Bongaerts

Senior Consultant
EyeOn

Koen Jaspers, Partner at Bluecrux

Koen Jaspers

Partner
Bluecrux

Russia & CIS - Simon White, Director, Global Supply Chain Quality Operations, Intercompany and Europe, Middle-East & Africa Region, Pfizer

Saudi Arabia and Middle East – Olivier Simonnot, Senior Manager Strategic Marketing Life Sciences EMEA, Sensitech

How can you work with airlines to ensure your cool chain process is compliant at large (passenger driven) home base airports and what are the latest developments and experiences on connectivity (e.g. active tracking)? Philippe van Meir, Commercial Manager Pharmaceutical Logistics, Air France – KLM Cargo & Irwin Budding, Connectivity & Pharma Product Manager, Air France – KLM Car

Olivier Simonnot, Senior Manager Strategic Marketing Life Sciences EMEA at Sensitech

Olivier Simonnot

Senior Manager Strategic Marketing Life Sciences EMEA
Sensitech

Irwin Budding, Product Owner Connectivity at Air France KLM Martinair Cargo

Irwin Budding

Product Owner Connectivity
Air France KLM Martinair Cargo

Philippe van Meir

Commercial Manager Pharmaceutical Logistics
Air France – KLM Cargo

Simon White

Director, Global Supply Chain Quality Operations, Intercompany and Europe,
Pfizer

TRACK D: Navigating Global Serialisation

3:00 pm - 3:20 pm How to implement Level III serialisation throughout your supply chain

Daniel Hubert

Director Track and Trace
Honeywell

TRACK E: Synergy Workshops

3:00 pm - 3:20 pm Session continued

Group 15

TRACK A: Rethinking Supply Chain Strategy

3:20 pm - 4:00 pm Session Continued

TRACK B: Reimagining End-to-End Planning

3:20 pm - 4:00 pm Session Continued

TRACK C: Mastering Global Temperature Control

3:20 pm - 4:00 pm Session Continued

TRACK D: Navigating Global Serialisation

3:20 pm - 4:00 pm DRILL DOWN ROUND TABLES How can you meet country or region-specific serialisation requirements?

Turkey, Saudi Arabia & Middle East – Emre Göllü, Senior Supply Chain Manager, Turkey & MEA Region, UCB Pharma

How to interact with national repositories to meet serialisation requirements? - Martin FitzGerald, Deputy Director General, GIRP & GIRP representative, (EMVO/EMVS)

South Korea - Matthias Korbl, Head Supply Chain Management, Arena Pharmaceuticals

China, Saudi Arabia & Middle East, US, Brazil, Argentina, Israel

Matthias Korbl, Head Supply Chain Management at Arena Pharmaceuticals GmbH

Matthias Korbl

Head Supply Chain Management
Arena Pharmaceuticals GmbH

Emre Göllü, Senior Supply Chain Manager, Turkey & MEA Region at UCB Pharma

Emre Göllü

Senior Supply Chain Manager, Turkey & MEA Region
UCB Pharma

Martin Fitzgerald, Deputy Director General at GIRP

Martin Fitzgerald

Deputy Director General
GIRP

TRACK E: Synergy Workshops

3:20 pm - 4:00 pm Session Continued

Networking Break

4:00 pm - 4:40 pm Afternoon Networking Break

Masterclass

4:00 pm - 4:40 pm Ensuring GDP and GMP compliance in logistics vendor sourcing: How to best use the risk based approach to meet regulatory requirements

International GMP and GDP regulations place the responsibility to qualify a Logistics Service Provider with the wholesaler or manufacturer. The Regulators’ expectation is that the legality, suitability and competence of a potential subcontractor should be assessed. Furthermore a full review and control of all outsourced activities is called for, using a risk based approach.

A continuous assessment of the quality and performance of a logistics partner should identify and implement possible improvements. There are various ways to fulfil these requirements. This workshop will equip you with specific tools and easy-to-follow guidance on how to approach Supplier Qualification and Regulatory Compliance in International Biopharm Logistics.

Michael Fleischer, Director, Quality-Transport at World Courier

Michael Fleischer

Director, Quality-Transport
World Courier

TRACK A: Rethinking Supply Chain Strategy

4:40 pm - 5:00 pm CASE STUDY INTERACTIVE How can you use SCOR (Supply Chain Operations Reference) metrics to define business processes and improve your supply chain performance?
Geert Peetermans, Director Supply Chain at Amgen

Geert Peetermans

Director Supply Chain
Amgen

TRACK B: Reimagining End-to-End Planning

4:40 pm - 5:00 pm CASE STUDY INTERACTIVE How can you take your S&OP and IBP strategy to the next level and achieve full ‘buy-in’ from senior management, commercial and manufacturing teams?
Brandon Turk, Director, Supply Chain at Actavis

Brandon Turk

Director, Supply Chain
Actavis

Neil James, VP Core Commercial Cycle at GSK

Neil James

VP Core Commercial Cycle
GSK

TRACK C: Mastering Global Temperature Control

4:40 pm - 5:00 pm Case Study: How to implement an innovative GDP compliant domestic CRT pharma distribution strategy with a thermal packaging solution and within a Swiss post logistics network
Christopher J. Storch, Global Head of Sales at va-Q-tec Group

Christopher J. Storch

Global Head of Sales
va-Q-tec Group

Thomas Waelchli, Head of business development at SwissPost, PostLogistics

Thomas Waelchli

Head of business development
SwissPost, PostLogistics

TRACK D: Navigating Global Serialisation

4:40 pm - 5:00 pm ALL STAR PANEL Serialisation data management: How can you work with your suppliers, regulators and industry bodies to manage data end-to-end whilst remaining compliant with global serialisation requirements
Christian Hay, Scenario Manager at GS1

Christian Hay

Scenario Manager
GS1

Matthias Korbl, Head Supply Chain Management at Arena Pharmaceuticals GmbH

Matthias Korbl

Head Supply Chain Management
Arena Pharmaceuticals GmbH

Emre Göllü, Senior Supply Chain Manager, Turkey & MEA Region at UCB Pharma

Emre Göllü

Senior Supply Chain Manager, Turkey & MEA Region
UCB Pharma

M. Christophe Carissimo

EMEA Professional Services Director
Adents

TRACK A: Rethinking Supply Chain Strategy

5:00 pm - 5:20 pm Session Continued

TRACK B: Reimagining End-to-End Planning

5:00 pm - 5:20 pm Session Continued

TRACK C: Mastering Global Temperature Control

5:00 pm - 5:20 pm Internet of Things case study: How to use real time temperature and location data analytics to improve efficiency and meet regulatory requirements
Simona Vatzova, Associate Director International Freight & Compliance at Actavis

Simona Vatzova

Associate Director International Freight & Compliance
Actavis

Gisli Herjolfsson, CEO at Controlant

Gisli Herjolfsson

CEO
Controlant

5:20 pm - 6:00 pm INSIPRATIONAL CUSTOMER PANEL Customer feedback and advice – What do you need to change in your supply chain to impress, surprise and delight healthcare providers, pharmacists and patients with a truly outstanding service?

  • What are the best ways to meet and gain feedback from patients?

  • How can you understand what patients most care about – what are their priorities?

  • How do hospitals and clinics perceive the pharma industry in terms of the service of drug product delivery?

  • How can pharma improve on their service and what could be done better?

  • What are the predictions for future requirements of the logistical delivery of drug products?

  • What services would be appreciated or required from pharma companies in the future?

  • What are the benefits of ‘digital hives’ and online communities to review customer feedback?

Alistair Wickens, CEO at roadtohealth

Alistair Wickens

CEO
roadtohealth

Arjun Panesar, CEO at Diabetes.co.uk

Arjun Panesar

CEO
Diabetes.co.uk

Nicolas Widmer, PhD, Chief-Pharmacist at Pharmacie des Hôpitaux de l’Est Lémanique

Nicolas Widmer

PhD, Chief-Pharmacist
Pharmacie des Hôpitaux de l’Est Lémanique

Jim McKiernan

European Distribution
Celgene

6:00 pm - 11:59 pm Networking Reception